Contact & Support

For editor, converter, Cloud Library, account, privacy, or accessibility questions, email [email protected]. Include the page or feature involved, what you expected, and what happened. Never send passwords, payment-card details, or book contents unless support explicitly requests a minimal sample.

Paid checkout is not available yet. When it launches, Paddle will be Merchant of Record for receipts, payment methods, tax invoices, cancellation, refunds, and payment support.

• Email [email protected] with "Complaint" in the subject and describe the requested resolution.
• We aim to acknowledge complaints within five business days.
• We aim to provide a substantive response within 14 calendar days; if more time is needed, we will explain why.
• Payment-side complaints may be referred to Paddle because Paddle contracts with the buyer for the transaction.
• These steps do not limit mandatory consumer rights or access to a court or competent authority.

Consumers may also contact the relevant consumer-protection authority. For the Ukrainian operator, information is available from the State Service of Ukraine on Food Safety and Consumer Protection.