Product and account support
For editor, converter, Cloud Library, account, privacy, or accessibility questions, contact E-BOOKA by email.
Email [email protected]Include the page or feature involved, what you expected, and what happened. Never send passwords, payment-card details, or book contents unless support explicitly requests a minimal sample.
Payments, subscriptions, and refunds
Paddle is Merchant of Record for paid orders. Use Paddle buyer support for receipts, payment methods, tax invoices, cancellation, refunds, or charges you do not recognize. E-BOOKA can help with product access and technical fulfillment, but does not receive full card details.
Complaint process
- Email [email protected] with "Complaint" in the subject and describe the requested resolution.
- We aim to acknowledge complaints within five business days.
- We aim to provide a substantive response within 14 calendar days; if more time is needed, we will explain why.
- Payment-side complaints may be referred to Paddle because Paddle contracts with the buyer for the transaction.
- These steps do not limit mandatory consumer rights or access to a court or competent authority.
Consumers may also contact the relevant consumer-protection authority. For matters involving the Ukrainian E-BOOKA operator, information is available from the State Service of Ukraine on Food Safety and Consumer Protection.