Refund Policy

This Refund Policy applies to optional paid E-BOOKA subscriptions and purchases processed by Paddle. Free browser-only conversion, editing, and standard EPUB export do not require payment.

• The guarantee applies to the first payment for an E-BOOKA subscription, not every monthly renewal.
• Request the refund within 30 calendar days using Paddle buyer support or the management link in your Paddle receipt.
• Duplicate, unauthorized, or technically defective transactions should be reported promptly even outside this guarantee.
• We may decline abusive, fraudulent, or repeated guarantee claims where permitted by law.
• Mandatory consumer withdrawal, refund, and product-quality rights always apply and may provide greater protection.

• Monthly renewal payments are normally non-refundable once the new billing period begins, unless applicable law or Paddle's policy requires otherwise.
• A material technical defect that prevents access to paid features may qualify for a replacement or refund after reasonable troubleshooting.
• Paddle may approve full, partial, statutory, or discretionary refunds under its Buyer Terms and Refund Policy.
• A refund request is separate from cancellation. Cancel the subscription to prevent future renewal charges.

Use the receipt or subscription-management link sent by Paddle, or submit a request through Paddle buyer support. Include the email used at checkout, transaction details, and a short explanation.

Product questions and technical troubleshooting can be sent to [email protected]. Paddle makes payment and refund decisions under its buyer terms, refund policy, and applicable law.

• Paid monthly subscriptions renew automatically until cancelled.
• Cancellation prevents future renewal charges and normally takes effect at the end of the current paid period.
• Cancellation does not itself create a refund for the current period.
• Use the Paddle receipt, Paddle subscription-management page, or E-BOOKA Account billing link when available.
• Deleting an E-BOOKA account does not replace cancellation of an active Paddle subscription.

For a product-side complaint, follow the process on our Contact & Support page. For payment-side complaints, use Paddle buyer support. These processes do not limit mandatory rights or access to a competent authority.

A completed refund, chargeback, payment reversal, or other provider decision may suspend or end related paid access. Local browser-only EPUB tools remain available without paid access.

E-BOOKA's 30-day first-payment guarantee adds to Paddle's current Refund Policy and Buyer Terms. If mandatory law provides greater rights, those rights control.